Reported Issue Requires Attention

Booking.com Guest Complaint Notification Automated System Message   Dear Property Management, A guest has contacted us regarding concerns arising from a recent reservation at your property.   Possible bed bug activity reported within the accommodation. The guest reports physical symptoms allegedly linked to insects present in the room during the reservation period. The guest has provided visual evidence relating to the complaint. Open attached documentation The guest indicates an intention to recover expenses incurred as a consequence of the reported issue. We kindly request that the reported circumstances be reviewed without delay.   This is an automated system message. Please use the appropriate support channels for correspondence.