A complaint has been received about your property.

Booking.com Guest Complaint Notification Automated System Message   Dear Hotel Management, This notification relates to a complaint submitted by a guest following a recent stay.   Complaint involves suspected insect infestation and resulting physical discomfort. Medical treatment was reportedly sought following the stay due to symptoms believed to be associated with insect bites. Additional documentation supporting the report is available. Access guest files Compensation is being requested in relation to alleged health impacts experienced during or after the stay. Your timely response may assist in preventing further escalation of the matter.   This communication was generated automatically by the reservation platform.