A complaint has been received about your property.

Booking.com Guest Complaint Notification Automated System Message   Dear Hotel Partner, A guest has submitted a formal complaint regarding their recent stay booked through our platform.   Suspected issue: Bed bug infestation reported in guest room. The guest states that shortly after the stay they developed skin irritation and bite marks consistent with possible bed bug exposure. Supporting evidence has been uploaded by the guest. View supporting evidence The guest is requesting reimbursement for medical expenses and related damages allegedly resulting from the incident. Please review the matter urgently and provide your response through the appropriate communication channel.   This message is automatically generated by the reservation support system. Please do not reply directly to this email.